The Wanless Report into the future of the NHS outlined a vision of a future health service…
"With access to better information, (patients) are involved fully in decisions – not just about treatment, but also about the prevention and management of illness.
“…beyond an ‘informed consent’ to an ‘informed choice’ approach."
Wanless Report, 2002, 2.10
To achieve these goals, we need a range of communication approaches for working with people not confident in English, including access to professional interpreting and translation services.
Service users have a right to professional, accurate, ethical and confidential communication: partnerships and strategies that address language and cultural needs must be at the heart of care.
Select one of the units below: